ORGANIZATIONAL AND TECHNOLOGICAL MODEL OF FORMATION OF CLIENT-ORIENTED ORGANIZATIONAL CULTURE OF HIGHER SCHOOL

Authors

  • Николай Семёнович Данакин Белгородский государственный технологический университет им. В.Г. Шухова Автор
  • Инна Арамовна Демененко Белгородский государственный технологический университет им. В.Г. Шухова Автор
  • Ирина Валерьевна Шавырина Белгородский государственный технологический университет им. В.Г. Шухова Автор

DOI:

https://doi.org/10.12737/23966

Keywords:

higher institution, organizational culture, customer orientation, customers, higher education

Abstract

n the article the conceptual directions of the development of the phenomenon of the customer orientation from the perspective of strategic, value, behavioral, process approaches are considered. The authors proposed an organizational and technological model of formation and development of a customer-oriented organizational culture of the high school, which includes three levels of the development: general ideological, legal and regulatory, and front office.

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Published

2016-06-15

Issue

Vol. 11 No. 6 (2016)

Section

Статьи

How to Cite

Данакин Н.С., Демененко И.А., Шавырина И.В. ORGANIZATIONAL AND TECHNOLOGICAL MODEL OF FORMATION OF CLIENT-ORIENTED ORGANIZATIONAL CULTURE OF HIGHER SCHOOL // Среднерусский вестник общественных наук. 2016. Vol. 11, no. 6. P. 10–15. https://doi.org/10.12737/23966